By purchasing from this web site you agree to be bound by the terms & conditions laid out below.

These terms and conditions apply to on-line transactions only and do not apply to any purchases made in our store.

These conditions do not affect your statutory rights as a consumer.

Definitions

“Buyer”, “You” and “Your” refer to the person who buys or agrees to buy goods from Focus Furnishing (On-Line) Ltd.
“We, “Our” and “Us” refer to Focus Furnishing (On-Line) Ltd.
“Goods” means the product you agree to buy from us.

2. Colour and Finishes

Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort is made to match all colours and finishes, goods are supplied on the understanding that there may be a slight dye, shade and grain variation, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. Theses colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Colour swatches may be viewed in store.

3. Size and Description

It is your responsibility to check your sizes and dimensions.

All sizes quoted are approximate. Size and products descriptions are given in good faith from our suppliers’ information. Products are manufactured to perform within the appropriate industry measurement tolerances.

4. Payments

Full payment will be required at time of order.

5. Delivery

Cost    - Postcodes

£4.95   - E6, E7, E13
£9.95   - E3, E10, E11, E12, E14, E15, E16, IG1, IG4, IG11, RM8, RM9, RM10
£14.95 - E1, E2, IG2, IG3, IG5, IG6
£19.95 - E4, E5, E8, E9, E17, E18, IG7, IG8, IG9, IG10, RM1, RM2, RM3, RM5, RM6, RM7, RM11, RM12, RM13
£24.95 - RM4
£34.95 - SE3, SE7, SE10, N18
£39.95 - RM14, RM15, RM19, SE2, SE8, SE9, SE12, SE13, SE18, SE28, N9, N17
£44.95 - SE4, SE6, SE14, SE16, SE22, SE23, N15
£49.95 - RM16, RM17, RM18, RM20, SE1, SE15, SE17, N13, N16, N22
£54.95 - N14, N21
£59.95 - SE5, SE11, SE21, SE24, SE26, N1, N4, N5, N11, N19
£64.95 - N2, N3, N7, N8
£69.95 - SE19, SE20, SE25, SE27, N6, N10, N12, N20


Postcodes not listed and Nationwide deliveries are available, prices on request

Delivery will only be made to the billing address specified on the original order.

Delivery appointments are available during the following allocated times: Monday, Tuesday, Thursday, Friday and Saturday between 9am-1pm or 1pm-5pm.

The seller shall not be liable for any delay however it is caused.

Delivery is officially to the front door only, but the goods maybe taken to the room of your choice at the driver's discretion, and at the customer's own risk.

We cannot collect or dispose of your existing furniture.

Failure to be at home at the agreed delivery time will incur a re-delivery charge to cover costs incurred.

Most goods will require some form of assembly and it is the Buyer's responsibility to assemble the goods. Fitting service available, prices on request

6.Guarantee

All goods supplied by us are guaranteed by the manufacturer for a period of 12 calendar months from date of delivery in respect of faulty workmanship or materials.  Your statutory rights are not affected.

7.After Sale Service

Any damages or faults must be reported to the store within 48 hours of delivery or collection.

We will replace or where appropriate repair any goods that fail within twelve calendar months of delivery by reason of faulty materials or workmanship, provided that you notify us within a reasonable period of the failure.  We can only provide this service to the original address.  Please note that we will charge you for our reasonable expenses incurred in dealing with unfounded claims made.  In all cases remedies offered by us shall not affect your statutory rights or our statutory responsibilities.

8.Limitations

We will not pay for:
Fair wear and tear or damage caused by negligence and/or improper use (unless it is our suppliers or our own negligence or improper use).

Damage that occurs as a result of repairs or alterations made without our approval.

Loss or damage relating to your business, time or earnings.

9.Cancellation by us

We reserve the right not to accept an order if:

We do not have the stock to fulfil the order

If we are unable to deliver the product to your area

If an item was incorrectly priced or described on the web site

If your payment was not authorised

If you have not complied with our terms and conditions of sale.

10. Cancellation by you

We shall give you a full refund if you change your mind within 7 days of placing your order, provided you have not received your goods by delivery or collection.

Cancelling your order after the 7 day “cooling off” period will incur a cancellation fee of 25% of the total cost of the goods.

Once goods have been delivered or collected from the store they cannot be cancelled, exchanged or returned to the store.